Confidentiality

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

 

Call recording

The surgery usually records all telephone calls made to and from the practice.

 

The recorded calls may be used for:

  • Training purposes
  • Quality monitoring
  • Fact verification
  • Dispute resolution

 

A copy of our call recording policy is available here.

Call Recording Policy.pdf

Closed Circuit television (CCTV)

CCTV is installed at the practice practices for the purpose of staff, patient and premises security. Cameras are located in public areas at various places on the premises and images from the cameras are recorded.

 

A copy of our CCTV policy is available here.

CCTV Policy.pdf