Complaints and feedback
Making a complaint
If you are a registered patient (or a nominated representative, which must be noted in your medical record) you may now submit a complaint either directly to us or to Bedfordshire, Luton & Milton Keynes Integrated Care Board (BLMK ICB). Please see below for further information.
If you wish to make a complaint directly to us, please see below options:
- Please fill in the online form
- Pick up a complaints pack from reception and send it adressed to the Practice Manager to the site the complaint is about:
@ Great Holm | Kensington Drive, Milton Keynes, MK8 9HN
@ Stony Stratford | The Health Centre, Market Square, Milton Keynes, MK11 1YA
@ Shenley Church End | Burchard Crescent, Milton Keynes, MK5 6EY
3. Give a verbal report to a member of staff.
If you wish to make a complaint directly to BLMK ICB, please see below options:
By telephone: 0800 148 8890
By Email: blmkicb.contactus@nhs.net
By post to: Enquiries and Experience Team Office of CEO & Chair
3rd Floor
Arndale House
The Mall
Luton
LU1 2LJ
For further information please go to Enquiries, Concerns and Complaints - BLMK Integrated Care Board (icb.nhs.uk)