Klinik Access is an online consultation service and appointment solution for that makes it possible for our patients to contact us from a computer, a smartphone, or a tablet through the GP practice website.

Our reception team also have access to Klinik and if you telephone the practice you will be taken through the same questions and triage system that our online users will experience.

You will almost certainly find is quicker to ask your question online rather than waiting to speak to one of the reception team.

Do I need any login or credentials for using the service? Do I need to register to be able to use the service?

Using the service does not require login or registration. We have chosen this approach to make the service quick and easy-to-use. The service uses a highly secure one-direction communications connection, which, according to the regulations, does not require strong authentication.

What can I use Klinik for?

You can use Klinik to seek self-help, request an appointment, request test results, raise enquiries about your medication, request repeat prescriptions and much more.

For some aspects of Klinik, such as requesting repeat medication, you will be directed to your secure SystmOnline account so please ensure you are signed up for that service to make your online experience smoother.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can call the surgery on 01908 260382 and leave a message on the cancellation line.

If you fail to notify the Practice that you are unable to attend, you may be sent a letter, text or email informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Appointments may be made by using the online triage system called klinik or you may call reception between 8am-6.30pm

When requesting an appointment by telephone you will be asked the same questions by the receptionist that you will be asked online.  We will not be able to progress your call further without you providing this requested information.

We can manage your needs through a variety of communication methods:

• Face to face Consultations
• Video Consultations
• Telephone Consultations
• Email

The method of communication will be determined using a combination of your personal circumstances, your need and clinical appropriateness.

Patients are requested to telephone before 11am if a home visit is required that day.

We request that wherever possible patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call.

Home Visits are carried out by various members of the practice team, but always by the most suitably skilled clinician for the patient’s need.

Please note that the clinician may telephone you rather than visit you if this is medically appropriate. Ultimately it is the clinician’s right to decide whether or not a visit is appropriate for a particular set of circumstances.

Please do make a note of who you are speaking to when you ring or visit the practice and if you have any comments please contact our Reception Manager.

Our Practice participates in the advanced training of well qualified doctors who may specialise in General Practice. The additional doctor(s) works with us for up to one year and share in all aspects of general medical care in liaison with the partners.

Also, occasionally we have medical students in the Practice; you will always be informed about such attachments.