If you are on regular medication, and after consultation with your doctor, repeat medication may be requested. This can be by personal attendance at reception during opening hours, by letter, by email at blmkicb.wsn.prescription.team@nhs.net  or by registering for online services.

Please note that for safety reasons we are unable to take telephone requests for repeat medication.

Please allow 2 working days before collecting the prescription from the health centre, or 3 days if you prefer to nominate a local pharmacy collect the dispensed medication from. Some of the pharmacies will provide a home delivery service for housebound and elderly patients.

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

We would like to encourage all patients to nominate a pharmacy that we can electronically send your prescription to meaning you will not have to come back to the practice, instead you can go straight to your nominated pharmacy to collect your medication. The chemist can be one close to home, close to where you work, in the supermarket where you do your weekly shop etc.

The doctors have provided a list of truly urgent medications to the reception team – it is VERY short.

We can no longer accommodate patients visiting the practice, asking for an urgent prescription (unless your medication is on the list provided by the doctors) and requiring the receptionist to leave her desk and interrupt a doctor to issue the prescription. 

If you really cannot wait the standard 2-3 days for your prescription and you make your request for your prescription before 2pm, we will endeavour to accommodate your request but please note your prescription will not be ready for collection from the practice before 6pm on the day of request. 

If your request for your urgent prescription comes in to the practice after 2pm your prescription may not be ready for you until the following working day. 

Making smart use of your time and your doctor’s time

Before telephoning the practice and asking to speak to a doctor if you have a medication query we would ask you to first contact your local chemist.

Pharmacists are much more likely to know more about medications, side effects, how/when best to take medication, contra indications and so on. The training a pharmacist undergoes is long and extensive and totally focussed on medicines, their uses, their benefits, their risks and so on.   When patients ask their doctor about a medication, the Doctor will often telephone the local pharmacist for advice.

You do not need an appointment to speak with your pharmacist and so a quick telephone call or visit direct to the chemist could save you an awful lot of time.

If however you really do need to speak with the practice about your medication you will need to use the online enquiry service (Klinik) or telehone the practice where you will need to provide the following information:

• What is the name of the medication you would like to talk about

AND

• Details about why you need to talk to a clinician i.e.: an overview of your concern or suspected side effect of the medication.  

The Duty Team will be informed of your request for advice. The Duty Team will review your request and decide if it is urgent for that day, or whether it can wait and be dealt with by your usual doctor when s/he is next in the practice.

You will then be contacted by email, text or telephone but it may not be the same day.