The Health CentreMarket SquareStony StratfordMilton Keynes, MK11 1YATel: 01908 260382
Closures for Training
On the following dates the surgery will closed for training from 1.30pm and reopen the following day:
24 January 2019 * 20 February 2019 * 21 March 2019 * 10 April 2019 * 23 May 2019 * 19 June 2019 * 18 July 2019 * 18 Septmber 2019 * 17 October 2019 * 20 November 2019 * 23 January 2020 * 19 February 2020 * 19 March 2020
Should you require medical attention while the surgery is closed please call NHS 111
If you have registered with SystmOnline and have received your login details please click here to order your prescription.
If you have received your login details for SystmOnline from the practice and are logging in to SystmOnline for the first time please find a How to Guide.
If you are on regular medication, and after consultation with your Doctor, repeat medication may be requested. This can be by personal attendance at reception during opening hours, by letter, by fax on 01908 560913, or by following the link on this page to the online form.
Please note that for safety reasons we are unable to take telephone requests for repeat medication.
Please allow 2 working days before collecting the prescription from the health centre, or 3 days if you prefer to nominate a local pharmacy collect the dispensed medication from. Some of the pharmacies will provide a home delivery service for housebound and elderly patients.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Following a consultation process with the patient participation group (PPG) we will be implementing some changes to the way we manage certain requests from patients.
The changes will come into effect from 1 July 2016.
Everything we are changing is designed to address the increasing workload that is creeping towards unmanageable. I can’t imagine any patient would think that 110 calls to the emergency doctor in a morning shift is sustainable so working with the PPG we are trying to implement changes that
Make smart use of your time and your Doctor’s time.
Statement of Fitness (what used to known as a Sick note or Med3):
Unfortunately we can no longer accommodate patients visiting the practice and asking for an urgent Statement of Fitness note there and then. This approach requires the receptionist to leave her desk and interrupt a doctor to issue the sick note.
From 1 July onwards a form will be available at reception and on our website for patients to complete when requesting a Statement of Fitness note. Once completed the form needs to be handed in at reception.
The turnaround time for a Statement of Fitness note to be issued by the Doctor will be similar to that of a prescription request i.e. 72 hours. Please remember a Statement of Fitness note can be backdated so a request is only likely to be urgent if a patient has left his or her request very late i.e. after the date that the last Statement of Fitness note expired.
It should be noted that the form will make it clear that a request for a Statement of Fitness note does not mean that a Statement of Fitness note will be issued, the issuing of the Statement of Fitness note is at the discretion of the doctor.
It may be worth remembering that the first 7 days of absence from work (not working days, but continuous days) are covered via Self Certification so the Doctor will not issue a Statement of Fitness note for the first 7 days of any illness.
Sick Note Request Form
Reprinting a Statement of Fitness:
Reception can reprint a lost, previously issued Statement of Fitness note however the replacement will still need to be re-signed by a doctor.
If you make your request for your lost Statement of Fitness note to be re-issued before 12 noon, we will endeavour to provide you with a replacement Statement of Fitness note that day but please note your re-issued Statement of Fitness note will not be ready for collection from the practice before 6pm on the day of request.
If you request comes in to the practice after 12 noon your re-issued Statement of Fitness note may not be ready for you until lunchtime the following working day. Please see the table below:
Day of Request
Time of Request
Re-issued note ready for collection
Before 12 noon
After 6pm Monday
After 12 noon
After 12 noon Tuesday
After 6pm Tuesday
After 12 noon Wednesday
After 6pm Wednesday
After 12 noon Thursday
After 6pm Thursday
After 12 noon Friday
After 6pm Friday
After 12 noon Monday
The doctors have provided a list of truly urgent medications to the reception team – it is VERY short.
From 1 July we can no longer accommodate patients visiting the practice, asking for an urgent prescription (unless your medication is on the list provided by the Doctors) and requiring the receptionist to leave her desk and interrupt a doctor to issue the prescription.
If you really cannot wait the standard 2-3 days for your prescription and you make your request for your prescription before 2pm, we will endeavour to accommodate your request but please note your prescription will not be ready for collection from the practice before 6pm on the day of request.
If your request for your urgent prescription comes in to the practice after 2pm your prescription may not be ready for you until the following working day. Please see the table below:
Re-issued sick note ready for collection
We would like to encourage all patients to nominate a pharmacy that we can electronically send your prescription to meaning you will not have to come back to the practice, instead you can go straight to your nominated pharmacy to collect your medication. The chemist can be one close to home, close to where you work, in the supermarket where you do your weekly shop etc.
Questions about medication:
Making smart use of your time and your Doctor’s time.
Before telephoning the practice and asking to speak to a doctor if you have a medication query we would ask you to first contact your local pharmacist (chemist).
Pharmacists are much more likely to know more about medications, side effects, how/when best to take medication, contra indications and so on. The training a pharmacist undergoes is long and extensive and totally focussed on medicines, their uses, their benefits, their risks and so on. When patients ask their Doctor about a medication, the Doctor will often telephone the local pharmacist for advice.
If however you really do need to speak with a doctor about your medication you will need to provide the following information to the receptionist:
The Emergency Doctor will be informed of your request for advice. The Emergency Doctor will review your request and decide if it is urgent for that day, or whether it can wait and be dealt with by your usual doctor when s/he is next in the practice.
You will be called back, but it may not be the same day.
The Clinical Priority and Best Value Consultation run by NHS Milton Keynes Clinical Commissioning Group (CCG) sought local people’s views on proposals on podiatry services, adult hearing services, supply of medicines, procedures of limited clinical value and inpatient community services. The proposals were put forward to enable the CCG to continue to prioritise those services that deliver the greatest health gain for local people, whilst at the same time continuing to live within its financial means.
Prescriptions for Over the Counter Medication
Following the consultation the CCG’s Board has agreed to cease funding (and therefore for GPs to stop prescribing) over the counter medicines on NHS prescription for conditions that can be managed through self-care. This change became effective from 1 July 2017.
Where a treatment is needed for a long-term chronic condition or there are legal restrictions on the amount of medicine that can be purchased over the counter, then the patient's regular clinician will still be able to prescribe.
The type of medication that you might have expected to receive on prescription but that will no longer be available to you include:
For more information please refer to http://www.miltonkeynesccg.nhs.uk/procedures-of-limited-clinical-value/ or contact MKCCG on 01908 278660
Prescriptions for Gluten Free Foods
The CCG’s Board greed to cease prescribing gluten free foods on NHS Prescription, but a patient’s GP will be able to apply for prescription in exceptional circumstances, where they believe a patient is at real risk of dietary neglect, for whatever reason. This change became effective from 1 July 2017.
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