Appointments may be made by telephoning or by visiting the practice during core surgery hours (08:00-18:30 Monday to Friday).
Booking an appointment with the Doctor
When requesting an appointment you will be asked whether your need is an emergency. If so, you will almost certainly be looked after by the Duty Doctor.
If your need is not urgent, you will be cared for by your usual Doctor. If you don’t know who your usual Doctor is, the reception team will be happy to advise you
When requesting treatment for an emergency (i.e. you would like to be dealt with on the same day) you will be asked to provide a brief overview of what is wrong with you to the receptionist. She will pass this information to the Duty Doctor who will then be able to prioritise your care.
In the first instance, the Duty Doctor will telephone you and together you will agree the best course of action.
Patients will always be asked “what is the reason for your request for contact from the emergency doctor?”
Patients will always be asked “how long have you had these symptoms?”
The receptionists are not being nosey they are asking because that is what the doctors have told them to do.
Without this information the emergency doctor cannot prioritise effectively and so providing the information really is very important and most certainly in your best interests.
Routine, non-urgent appointments (bookable in advance)
When requesting a routine, non-urgent appointment the receptionist will endeavour to accommodate your preference for timescale and timing. If it is not possible to find an appointment that is suitable for you, she will ask your usual Doctor to telephone you. All the Doctors have access to appointments that are not available for the administrative team to release. If your usual Doctor needs to see you, s/he will make an appointment available for you. The receptionist will, of course, discuss this with you at the time of booking.
In summary, please don’t forget that there is no need to call in day after day asking for an appointment; leave a message for the Doctor and s/he will telephone you.
Have your Say
Please do make a note of who you are speaking to when you ring or visit the practice and if you have any comments please contact the Patient Services Manager, Gill Hulf.